Quality Policy

we believe

Quality Policy

The importance of quality cannot be undervalued in any organization. The customers are becoming increasingly demanding with respect to cost, quality and delivery performance. Achieving these three require imbibing the philosophy of 'Total Quality Management' into the organization's culture. It has to become the very essence of the organization.

At Sugen, we have developed its expertise since its establishment and its aim is to achieve a high standard of quality and service to its customers. The Quality is the mainstay of competitiveness. We take considerable pride in the quality that we ensure and assure. We thus constantly create an environment of Quality and Compliance in line with the global best practices.

Our Quality Policy is defined and strongly driven by the following management principles and behaviors:

• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well
• Achieve our commitments for quality, cost, and schedule
• Enhance the systematic research and use of the best preventive practices at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment